E — Empowerment · Module 04 of 24

Active Listening Mastery

Most people listen to respond. Peer Specialists listen to understand. Master the skills of reflective listening, validation, and presence that make peer support transformative.

Topics Covered

Reflective listening techniques

Validation vs. agreement

Non-verbal communication

Silence as a tool

Your Action Plan

Reflect. Write. Act.

Answer each prompt honestly. Your responses are private — they never leave your device.

1. Reflect on "Reflective listening techniques" — what does this mean for your situation right now?

2. Reflect on "Validation vs. agreement" — what does this mean for your situation right now?

3. Reflect on "Non-verbal communication" — what does this mean for your situation right now?

4. Reflect on "Silence as a tool" — what does this mean for your situation right now?

My commitment from this module:

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