Privacy Policy

1. Who We Are

Her HOPE Reset is a transformational platform built for women veterans. We are committed to protecting your privacy and handling your personal information with care and respect. Our platform is operated by Her HOPE Reset LLC. You can reach us at [email protected].

2. Information We Collect

We collect information you provide directly to us, including:

• Name and email address when you join our community or subscribe to our newsletter
• Branch of service, years served, and state (optional, for personalization)
• Goals and responses from the H.O.P.E. Assessment quiz
• Payment information processed securely through Stripe (we never store card numbers)
• Messages you send through our contact form

We also collect limited technical data automatically, such as your IP address, browser type, and pages visited, to improve site performance and security.

3. How We Use Your Information

We use the information we collect to:

• Provide and personalize our services and resources
• Send you welcome emails, newsletters, and community updates (with your consent)
• Process membership payments and manage your subscription
• Respond to your questions and support requests
• Improve our platform and develop new features
• Comply with legal obligations

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information with trusted service providers who help us operate our platform (such as Stripe for payment processing and our email service provider), under strict confidentiality agreements. We may also disclose information if required by law or to protect the safety of our community members.

5. Data Security

We implement industry-standard security measures to protect your personal information. All data is transmitted over HTTPS. Payment information is processed by Stripe and is never stored on our servers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Unsubscribe from our newsletter at any time using the link in any email
• Cancel your membership at any time through Stripe's customer portal

To exercise any of these rights, contact us at [email protected].

7. Cookies

We use essential cookies to operate our website and remember your preferences. We do not use third-party advertising cookies. You can control cookie settings through your browser, though disabling cookies may affect site functionality.

8. Children's Privacy

Her HOPE Reset is intended for adults (18+). We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. Your continued use of our services after changes take effect constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us at [email protected].